IECSC Chicago 2020

Operating any type of business is rewarding and comes with many risks. Within the spa industry it is even more magnified due to equipment, product costs and tight margins. Understanding the process of running a spa is critical to long term business success. Learn how to define your purpose for designing spa services, creating an extraordinary experience for the spa guest, spa mission and spa theme.

Budgets and Service Design
Learn space allocation, setting financial budgets for build out and inventory, Room setup and equipment options, targeting service offerings to attract clients.
Discover how to effectively break down your revenues vs. expenses from advertising to payroll this segment covers it all.
Defining Retail Spa Culture
Distinguish your retail identity and product mission, product branding options, learning product selection options based upon manufacturer support and price point, staff training
Marketing and Promotion
Learn which types of marketing are effective and what results can be tracked, what collaterals are effective when marketing expanded service offerings, launch dates events, client incentives and follow up.
Global Trends – First Look Exclusive!
Become aware of what treatments and trends are happening around the world and how they can affect your bottom line and competitive edge. You will hear this information hear first.
Staffing Structures
Take away all the gray areas and set clear expectations right from the start with each team member and their position. Know what exactly should be in descriptions from financial goals, dress codes, dispensary policies, meetings, advanced education, and client policies specific to their position. Learn how to set up evaluations that empower your team members and motivate them to be the positive example. Discover the nine areas to evaluate their performance and take their score to a whole new level.
The Extraordinary Client Experience
Brand your client's experience and set company apart from all other businesses who do similar services. Clients will pay top dollar for a service and experience that pays attention to quality and detail. Learn dialogues that address the three drivers of a business, retail, referral of new clients, and pre-booking with each client who comes in.

This program is a must for any spa professional that wants unlimited income potential and wants to run a business successfully.